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Designer Leather Dog Collar

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Returns & Exchanges Form


We hope that your dog­gy (ies) looks fab­u­lous in your pur­chased item(s), how­ev­er if you need to return or exchange an item, please fill out the form below. Be sure to famil­iar­ize your­self with the fol­low­ing con­di­tions, and for a full overview of our returns & exchange pol­i­cy please see our Returns Pol­i­cy.

Any returned prod­ucts must com­ply with the fol­low­ing cri­te­ria before any exchange, refund or online cred­it note will be pro­vid­ed by LUX Dog Design:

  • You must indi­cate your inten­tion to exchange / return the item(s) with­in sev­en days of the date you received the item(s). This form must be com­plet­ed and returned with­in this 7 day time­frame via returns@luxdogdesign.com.
  • All items returned are in their orig­i­nal con­di­tion, have not been worn, altered or washed, with all tags attached AND in its orig­i­nal pack­ag­ing. LUX dog design reserves the right to refuse any return of mer­chan­dise where this con­di­tion is not sat­is­fied;
  • The prod­ucts are received by LUX dog design with­in 21 days. The returned mer­chan­dise must be returned to:LUX Dog Design
    PO Box 195,
    North Perth 6906
    West­ern Aus­tralia;

    and

  • The prod­ucts are received by LUX dog design in their orig­i­nal con­di­tion. We there­fore encour­age you to thor­ough­ly repack­age prod­ucts to ensure that they are not dam­aged in tran­sit. LUX dog design will not accept any returns or exchanged items that have been dam­aged in tran­sit. In the event of dam­age in tran­sit, this may be recov­ered from the postage com­pa­ny if you have evi­dence of the dam­age caused.
  • Date For­mat: DD slash MM slash YYYY