Returns & Exchanges Form
We hope that your doggy (ies) looks fabulous in your purchased item(s), however if you need to return or exchange an item, please fill out the form below. Be sure to familiarize yourself with the following conditions, and for a full overview of our returns & exchange policy please see our Returns Policy.
Any returned products must comply with the following criteria before any exchange, refund or online credit note will be provided by LUX Dog Design:
- You must indicate your intention to exchange / return the item(s) within seven days of the date you received the item(s). This form must be completed and returned within this 7 day timeframe via email@example.com.
- All items returned are in their original condition, have not been worn, altered or washed, with all tags attached AND in its original packaging. LUX dog design reserves the right to refuse any return of merchandise where this condition is not satisfied;
- The products are received by LUX dog design within 21 days. The returned merchandise must be returned to:LUX Dog Design
PO Box 195,
North Perth 6906
- The products are received by LUX dog design in their original condition. We therefore encourage you to thoroughly repackage products to ensure that they are not damaged in transit. LUX dog design will not accept any returns or exchanged items that have been damaged in transit. In the event of damage in transit, this may be recovered from the postage company if you have evidence of the damage caused.